Collateral Operations Group Overview and Team Functions

The Collateral Operations group is a global team within the Global Operations & Technology division of BNY Mellon responsible for supporting our clients’ collateral and portfolio reconciliations processes. Our clients include pension funds, endowments, mutual funds, hedge funds and other financial institutions using derivatives to manage their financial risks. We provide processing, inquiry and general support for our clients while working to improve and automate transaction processing systems. We are a center of excellence maximizing specific knowledge around the collateralization of complex derivative products, including swaps, options, forwards, and futures.

The key functions of this team include:

• Monitoring collateral calls from counterparties.
• Facilitating margin dispute resolution between parties.
• Verifying delivery of collateral to clients and brokers.
• Cleared and bilateral reconciliations for derivative products traded by our clients.
• Complex problem resolution, serving as the intermediary for issue resolution and post-execution support and communication with counterparties (traders, etc.).
• Involvement in technology projects and enhancements related to our collateral infrastructure.
• Contributing to on-going projects, testing and continuous process improvement.
• Compiling and distributing metrics and management information for reporting.
• Facilitating onboarding of new clients and new business.
• Escalating issues timely and effectively.

Role-Specific Responsibilities

• Provisioning of collateral and portfolio reconciliation support as outlined above to clients on a daily basis.
• Multitasking and prioritizing daily tasks and deliverables.
• Partnering with senior colleagues to identify, develop and implement process changes.
• Contributing to team objectives.

Standard Job Responsibilities

• Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
• Performs complex operational tasks in a product or functional area. Conducts independent analysis and policy interpretation. Performs complex, manual processing of updates to client accounts or company records. Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
• Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
• Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
• Identifies, investigates and resolves problems in client accounts or company records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
• Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.
• Review and check work of other Client Processing Support staff and help resolve escalated issues.
• May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review and approval actions.
• Responsible for the quality and completion of own work.

Required Qualifications

• High school/secondary school or the equivalent combination of education and experience is required, Bachelor’s degree is preferred.
• 5-7 years of total work experience is preferred.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.

Preferred Qualifications

• Experience and knowledge in derivatives, reconciliations, brokerage, trade, settlements and cash processing are all skills transferrable to this role but not a barrier to entry as on-the-job product training will be available.
• Process-mindset and an interest in solving complex problems, performing reconciliations, and finding ways to make processes better.
• Interest in advancing technical knowledge specific to derivative and collateral product knowledge.
• Ability to effectively prioritize and execute tasks in high-pressure environment.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.